技术简介

该技术通过应用语音识别、语音合成、语义理解等人工智能核心技术，实现由机器基于预设话术对指定客群发起批量外呼。智能外呼系统能准确地理解用户意图实现与用户进行自然语言交互，可替代辅助人工完成销售、回访、通知等客户服务工作能够自动对外呼结果进行标记分类统计，针对性地进行后续跟进，提升工作效率。

Introduction

By applying core Al technologies such as speech recognition, speech synthesis and semantic understandingthis technology enables the machine to initiate batch call-outs to designated customer groups based on presettalk skils, The Al call-out system can accurately understand the user's intention to realize natural languageinteraction with the user, replace manual assistance in completing customer services such as sales, return visitsand notifications, automatically mark, classify and count the call-out results, carry out targeted follow-up, andimprove work efficiency.